How can we help?

Product or account support

Open a Support case from your account and describe the problem briefly. If we need private details, we ask for them inside the case.

Keep your Support case reference to follow its progress. We do not currently offer a guaranteed response time. Check service status for published service information.

You can also email admin@yourvisasite.com with a short description of the screen and the problem. Do not send passwords, security codes, government credentials or case documents.

Practitioner access

Practitioners apply from an Applicant account. Registered migration agents and Australian lawyers can apply now. A person checks each registration against the official register before any practitioner tools open.

Interested in contributing a general Q&A or trying the practice workspace? Mention the visa areas you work in and the kind of contribution you would like to make. Public practitioner attribution requires verified registration.

Business enquiries

For partnership, media or other business questions, email admin@yourvisasite.com with a short description of what you would like to discuss. Do not include anyone's visa or case details.

Security, privacy or a wrong-recipient message

Email admin@yourvisasite.com with only a short description of the screen and problem. Do not send passwords, security codes, government credentials, names of other people, case identifiers, document contents or payment details. This mailbox is not an emergency service.

Professional advice

Advice on your own case must come from a registered migration agent or an Australian lawyer. Check a migration agent on the register kept by the Office of the Migration Agents Registration Authority (OMARA). For a lawyer, contact the law society in your state or territory.

Official government help

Use the current contact information on the official Department of Home Affairs website.