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Free beta through 31 December 2026Use the released features for free. No card required.

Help

What would you like to do?

Short guides to the main parts of YourVisaSite, and answers to the questions we hear most.

For applicants

Find a practitioner

  1. Open Find a practitioner from Home.
  2. Read the profile and available consultation options.
  3. Choose an appointment and complete the requested preparation.
Find a practitionerAccount needed

Work on your case

  1. Open Cases and choose the case you want.
  2. Complete the questions and document requests shown there.
  3. Use Messages to keep the conversation with that practitioner in one place.
Open your casesAccount needed

Complete a questionnaire

  1. Open the request sent by your practitioner.
  2. Fill in the answers. Saved drafts let you return later.
  3. Review your answers, then submit. If a correction is requested, update the marked answers.
Open your requestsAccount needed

For practitioners

Start client work

  1. Open Clients and add the client record.
  2. Create a matter for the work you are handling.
  3. Open Client & access in that matter to invite the client when ready.
Open clientsAccount needed

Reuse your work

  1. Open More, then Practice tools.
  2. Create a checklist, questionnaire or document template.
  3. Apply a saved version to the client's matter and review the result.
Open practice toolsAccount needed

Keep a matter organised

  1. Use Work for tasks and dates.
  2. Use Requests and Documents for information you need from the client.
  3. Keep chat, email, agreements and generated documents in the same matter.
Open mattersAccount needed

Common questions

I cannot sign in

Use the same email address or Google account you registered with. If you use a password, request a reset email and open its newest link.

Reset your password · Contact us
I cannot see an invitation

Sign in with the email address the invitation was sent to. Review the named practitioner and case before accepting it. If the invitation has expired, ask the practitioner to send a new one.

Open enquiries and invitations (account needed)
My document is still processing

A document becomes available after its upload and processing finish. Check the status in the original request. If it reports a problem, follow the message there or contact Support with the request reference.

Open Support (account needed)
Did my message or email send?

Check the saved conversation and its status. A saved draft has not been sent. Queued means it is waiting; delivered means the email provider reported delivery. If a result is uncertain, retry the original action instead of composing a duplicate.

Can I use YourVisaSite on my phone?

Yes. The main tools are available through the phone navigation. You can also add the website to your home screen.

Add to your home screen
Where should I post a visa question?

Use Visa Rooms for general public discussion. Keep personal case information in your private conversation with your practitioner.

Browse Visa Rooms

Still need help?

Tell us what you were trying to do and what happened.

Contact SupportAccount needed. Without one, the contact page lists the routes that work.