YourVisaSite is an independent service. It is not part of the Department of Home Affairs or the Australian Government.

Menu

Free until 31 December 2026YourVisaSite's released features are free until then. No card needed.

Help

What would you like to do?

Find a useful resource, get organised and understand who is behind the information you read.

Your first visit

  1. Find the visa you are researching. Search by name or subclass in Visa basics, then open the official source.
  2. Keep something useful. Sign in and create your Community profile, then use Save on a useful post. Saved items are private.
  3. Follow your room. Follow the relevant Visa Room to find it again from your account. Notification preferences are a separate choice.

Already invited by a practitioner? Start with the invitation sent to your email address and review the access it requests.

For applicants

Visa Rooms are free to read. Your cases and requests open inside your account.

Ask in a Visa Room

  1. Open Visa Rooms and choose the room for your visa.
  2. Read the start-here page and the latest posts.
  3. Sign in to post a question or share your timeline. You post under a handle, never your name.
Browse Visa Rooms

Your tasks and documents

  1. Open Your cases, choose your case, then open Tasks.
  2. Answer each section in order. Your answers save as you go. Upload each document on the list; clear phone photos are fine.
  3. Open Check and send to look over everything and send it to your practitioner. If they ask you to check some answers, only those answers open again.
Open your cases

Signing your service agreement

  1. Open your case and choose Agreements.
  2. Read the agreement, then confirm it is you with a security code.
  3. Type or draw your signature. Once everyone has signed, your practitioner can prepare the signed copy, and it appears on the agreement.
Open your cases

Invoices and paying your practitioner

  1. Open your case and choose Invoices.
  2. Open an invoice or a request for money in advance to see the amount, the due date and how to pay.
  3. You pay your practitioner directly. YourVisaSite does not take payments or hold money.
Open your cases

When your case closes

  1. A closed case stays readable while your access lasts.
  2. Open Get your files to download copies of your files and signed agreements, even after your access ends.
  3. To stop using a case yourself, open the case and choose Manage access.
Get your files

Security codes and passkeys

  1. Some steps ask for a code we email you: private answers, downloads, signing, getting your files and privacy requests.
  2. One check covers about 15 minutes, so you can do several steps with one code.
  3. To sign in and confirm it is you without codes, add a passkey in Sign-in and security.
Open sign-in and security

Your data and your account

  1. Open Privacy requests in Your account.
  2. Ask for a copy of your data, or for your account to be deleted. Your practitioner keeps their own file for your case.
  3. You can cancel a deletion request while it is waiting for review.
Open privacy requests

For practitioners

These guides open inside your practitioner account.

Start client work

  1. Open Clients and add the client record.
  2. Create a matter for the work you are handling.
  3. In the matter, open People and choose Invite client when you are ready.
Open clients

Reuse your work

  1. Open Practice tools in the menu.
  2. Create a checklist, questionnaire or Word template.
  3. Apply a saved version to the client's matter and review the result.
Open practice tools

Keep a matter organised

  1. Open the matter's Plan and tasks tab for tasks, stages and dates.
  2. Use the Questionnaires and Documents tabs for information you need from the client.
  3. Keep correspondence, agreements and generated documents in the same matter.
Open matters

Common questions

I cannot sign in

Use the same email address or Google account you registered with. If you use a password, request a reset email and open its newest link.

Reset your password · Contact us
I cannot see an invitation

Sign in with the email address the invitation was sent to. Review the named practitioner and case before accepting it. If the invitation has expired, ask the practitioner to send a new one.

Open your invitations (account needed)
My document is still processing

A document becomes available after its upload and processing finish. Check the status in the original request. If it reports a problem, follow the message there or contact Support with the request reference.

Open Support (account needed)
Was my message or email sent?

Check the saved conversation and its status. A saved draft has not been sent. Queued means it is waiting; delivered means the email provider reported delivery. If a result is uncertain, retry the original action instead of composing a duplicate.

Can I use YourVisaSite on my phone?

Yes. The main tools are available through the phone navigation. You can also add the website to your home screen.

Add to your home screen
Where should I post a visa question?

Use Visa Rooms for general public discussion. Keep personal case information in your private conversation with your practitioner.

Browse Visa Rooms

Still need help?

Tell us what you were trying to do and what happened.

Contact us

No account is needed: the contact page lists every way to reach us, or email admin@yourvisasite.com. With an account you can also open a Support case.

About YourVisaSite

YourVisaSite combines Australian visa reference information, public discussion and a private workspace for practitioners and their clients. It is independent of the Australian Government and the Department of Home Affairs.

The YourVisaSite team handles product and content enquiries through Contact. Our privacy notice, terms and service status explain the service and its boundaries.

Registered practitioners interested in contributing can explore the practice workspace and request access through the current application process.

Read more about YourVisaSite, our editorial standards, how to make a complaint and our accessibility statement.

How our content is prepared

YourVisaSite Editorial

Our curated questions and factual summaries include AI-assisted research checked against named official sources. Platform-operated starter identities are marked; they are not real applicants and do not contribute to member engagement figures.

No lawyer or registered migration agent has reviewed editorial answers unless an actual review is expressly identified.

Member and practitioner contributions

Members share their own experiences. A verified practitioner label identifies a checked professional account; it does not turn a public discussion into advice about your circumstances.

Official rules, personal experiences and publication dates are different kinds of information.

Sources and corrections

Use the linked official reference to check the current wording. A checked date records a review at that time; it does not promise that the source has remained unchanged.

Use Report on a post and choose Outdated source, or send feedback with the public page address. Keep private case details out.

Help improve the experience

Tell us where you got stuck while finding a resource or completing work. Include the screen, what you expected and what happened. Do not include client records, documents or login details.

Share product feedback